Have questions about your order?
Browse our frequently asked questions below or contact our support team anytime.
We use premium, ultra-soft fabrics and durable materials sourced from trusted manufacturers. Our standard t-shirts and sweatshirts are made from high-density, breathable cotton and cozy poly-cotton blends that keep their shape and vibrant colors wash after wash.
All of our apparel items run true to standard US retail sizes. We strongly recommend checking the detailed Size Guide chart available on each product page, which includes exact measurements for chest width and garment length. If you prefer a relaxed or oversized streetwear fit, sizing up one size is recommended.
Because all orders enter our automated fulfillment queue quickly, please email us at support@furrystoryhome.com within 4 hours of placing your order if you need to update your shipping address, adjust a size, or request a cancellation. Once an order enters the printing stage, changes can no longer be made.
We utilize top-tier Direct-to-Garment (DTG) and advanced sublimation printing technologies with water-based, eco-friendly inks. This guarantees sharp detail, smooth textures, and designs that resist cracking or peeling over time.
To maintain optimal print quality and fabric softness:
+ Do not bleach, dry clean, or iron directly over the printed graphic area.
+ Machine wash cold (inside-out) on a gentle cycle with mild detergent.
+ Tumble dry on low heat or hang dry for longevity.
Yes! We love creating one-of-a-kind pieces. For custom text, pet names, or specific color requests on selected listings, please follow the personalization notes box on the product page or contact us directly at support@furrystoryhome.com before placing your order.
Yes! We frequently run seasonal promotions, holiday specials, and limited-time discounts. Make sure to check our homepage banner for ongoing deals and coupon codes.
The best way to stay updated is by subscribing to our newsletter at the bottom of the page or following our social media channels. Subscribers get exclusive early access to major sales and special member discounts.
Currently, our primary fulfillment focus is across the United States to ensure the fastest delivery times and highest service quality. We are actively working to expand direct shipping to additional worldwide destinations soon.
All US domestic orders are fulfilled and dispatched via reliable carriers such as USPS, UPS, or DHL eCommerce. Once your order is packaged, you will automatically receive an email containing your tracking number and direct tracking link.
Because every item is made-to-order, standard production takes 1 – 3 business days. Once shipped, standard domestic delivery typically takes 3 – 5 business days depending on your location.
We are an exclusive direct-to-consumer online brand. We do not distribute through brick-and-mortar retailers, allowing us to keep prices fair and ensure fresh, made-to-order quality directly from our US print facilities to your doorstep.
We are here to help! Feel free to reach out to our dedicated support team directly at support@furrystoryhome.com or send us a note via our Contact Us page. We typically respond within 24 business hours.
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